Arizona State and Local Government Documents Collection

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This report addresses (1) expenditures for the recruitment, retention, training, licensing, and tracking of homes maintained by foster parents; (2) an assessment of whether the Department’s contract process of home recruitment, study, and supervision is the most appropriate means to provide these services; and (3) best performance measures to evaluate the effectiveness of these services. Although contracting appears to be an appropriate method for obtaining foster home recruitment-related services, the Department should improve how it contracts for these services.

Contributors
Arizona. Office of the Auditor General, Arizona. Office of the Auditor General. Performance Audit Division, Arizona. Legislature
Created Date
2013-10

The Water Infrastructure Finance Authority was created in 1997 and provides financial assistance, through below-market interest rate loans, for the construction, rehabilitation, and improvement of clean water and drinking water facilities in Arizona. However, the interest rate determination process that WIFA uses includes a project’s priority ranking compared to other, unrelated projects, which can lead to higher interest rates for some projects and, therefore, reduced cost savings for some borrowers. In addition, the process WIFA uses to determine interest rates is unique to 19 states surveyed by auditors. We recommend that WIFA revise its interest rate determination process so that ...

Contributors
Arizona. Office of the Auditor General, Arizona. Office of the Auditor General. Performance Audit Division, Arizona. Legislature
Created Date
2013-09

The Arizona State Board of Pharmacy issues licenses to professionals, such as pharmacists, interns, technicians, and trainees; and permits to drug-related facilities, such as pharmacies and nonprescription drug retailers. The Board should ensure that licenses and permits are issued only to applicants who meet all statute and rule requirements. In addition, although the Board conducts thorough and consistent inspections of pharmacies, it needs to follow up to ensure that violations are corrected and improve its tracking of nonprescription drug retailer inspections. Finally, the Board appropriately resolves complaints in a timely manner, but should improve its procedures for providing timely and ...

Contributors
Arizona. Office of the Auditor General, Arizona. Office of the Auditor General. Performance Audit Division, Arizona. Legislature
Created Date
2013-09

The Registrar of Contractors licenses and regulates residential and commercial contractors. The ROC can improve the regulation of contractors and better protect the public by adequately addressing construction complaints and disciplining contractors when warranted. The ROC should promote earlier resolution of construction complaints by monitoring complaints as they move through its complaint-handling process and by adding time frames to this process, and it should ensure that discipline is imposed in a timely manner. Also, regardless of whether the ROC replaces its current data system, the ROC should take key actions to enable its data system to perform agency functions efficiently ...

Contributors
Arizona. Office of the Auditor General, Arizona. Office of the Auditor General. Performance Audit Division, Arizona. Legislature
Created Date
2013-07

Created in 1952, the Arizona State Board of Physical Therapy regulates the practice of physical therapy by licensing physical therapists and certifying physical therapist assistants, registering certain physical therapy businesses, investigating complaints, and imposing discipline for violations of board statutes and rules. The Board should continue to improve its complaint resolution timeliness. Although the Board resolved the majority of the complaints it received between fiscal years 2009 and 2011 within the 180-day standard for health regulatory boards, 43 percent of the complaints took between 181 days to 18 months to be resolved. Factors contributing to lengthy complaint resolution included lengthy ...

Contributors
Arizona. Office of the Auditor General, Arizona. Office of the Auditor General. Performance Audit Division
Created Date
2013-05

Created in 1990, the Arizona Board of Appraisal regulates real estate appraisal in Arizona by licensing and certifying appraisers, registering appraisal management companies (AMCs) and property tax agents, investigating complaints, and issuing discipline for violations of board statutes and rules. The Board’s complaint resolution process has several weaknesses that contribute to potentially untimely and/or inappropriate complaint resolution, such as insufficient documentation regarding some board decisions, delays in assigning complaints for contract investigations, and inadequate monitoring of complaints to ensure timely resolution. Although the Board has taken steps to improve its process, it should develop and implement policies and procedures to ...

Contributors
Arizona. Office of the Auditor General, Arizona. Office of the Auditor General. Performance Audit Division, Arizona. Legislature
Created Date
2013-04

The Department of Environmental Quality monitors and enforces regulated facilities’ compliance with environmental laws and regulations to control or prevent the release of contaminants into the environment that may have negative effects on the public’s health. Regulated facilities include power plants, wastewater treatment plants, dry cleaners, construction equipment, and other portable pollution sources. Although the Department monitors compliance by conducting inspections of regulated facilities, it can more effectively protect public health and the environment by targeting inspections of facilities based on risk. Additionally, the Department needs to take more consistent, timely, and effective enforcement actions.

Contributors
Arizona. Office of the Auditor General, Arizona. Office of the Auditor General. Performance Audit Division, Arizona. Legislature
Created Date
2013-03

The State And Local Arizona Documents (SALAD) collection contains documents published by the State of Arizona, its Counties, incorporated Cities or Towns, or affiliated Councils of Government; documents produced under the auspices of a state or local agency, board, commission or department, including reports made to these units; and Salt River Project, a licensed municipality. ASU is a primary collector of state publications and makes a concerted effort to acquire and catalog most materials published by state and local governmental agencies.

The ASU Digital Repository provides access to digital SALAD publications, however the ASU Libraries’ non-digitized Arizona documents can be searched through the ASU Libraries Catalog and Library One Search. For additional assistance, Ask A Government Documents Librarian.

Publications issued by the Morrison Institute for Public Programs at Arizona State University are available in the ASU Digital Repository Morrison Institute for Public Policy - Publications Archive collection.