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ASU Electronic Theses and Dissertations

This collection includes most of the ASU Theses and Dissertations from 2011 to present. ASU Theses and Dissertations are available in downloadable PDF format; however, a small percentage of items are under embargo. Information about the dissertations/theses includes degree information, committee members, an abstract, supporting data or media.

In addition to the electronic theses found in the ASU Digital Repository, ASU Theses and Dissertations can be found in the ASU Library Catalog.

Dissertations and Theses granted by Arizona State University are archived and made available through a joint effort of the ASU Graduate College and the ASU Libraries. For more information or questions about this collection contact or visit the Digital Repository ETD Library Guide or contact the ASU Graduate College at

ABSTRACT There has been plenty written on the topic of process management in business. This study focuses more on the need to research and develop a model to establish "balance" in process. Reengineering process and investing capital into current technology does not improve the outcome of process alone. The actual process activity coupled with human interface combined with technology determines the outcome of processes, however they do not indicate whether it is a balanced process or not. Wherein the word balance really means sustainable for long periods of time and easily reproduced by others. This study argues for the need …

Jeffers, Anthony Alan, Sullivan, Kenneth, Badger, Bill, et al.
Created Date