ASU Electronic Theses and Dissertations
- 2 English
- 2 Public
The City of Portland has 21 distinct agencies/bureaus with Facebook pages. Of these 21 Facebook pages, three were selected for in-depth case study analysis. Qualitative methods including descriptive coding (Saldana, 2009; Saldaña, 2003; Wolcott, 1994) and content analysis were the primary methodological tools used while the individual SMS post was the unit of analysis. Basic quantitative methods were used to generate tabular values for general post/agency comparison. This research identifies SMS usage patterns, differences, and policy implications within a large city government where multiple agencies have independent control over their own SMS sites/pages. It examines how each agency/bureau uses SMS …
- Ching, Brandon David, Schugurensky, Daniel, Lucio, Joanna, et al.
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In this dissertation, I study large-scale civic conversations where technology extends the range of “discourse visibility” beyond what human eyes and ears can meaningfully process without technical assistance. Analyzing government documents on digital innovation in government, emerging data activism practices, and large-scale civic conversations on social media, I advance a rhetoric for productively listening to democratic discourse as it is practiced in 2016. I propose practical strategies for how various governments—from the local to the United Nations international climate talks—might appropriately use technical interventions to assist civic dialogues and make civic decisions. Acknowledging that we must not lose the value …
- Sutherland, Alison, Adamson, Joni, Long, Elenore, et al.
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