ASU Electronic Theses and Dissertations
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This dissertation examines the use of social media technologies by US local governments for internal and external collaboration. Collaboration is defined as the process of working together, pooling resources, sharing information and jointly making decisions to address common issues. The need for greater collaboration is evident from numerous examples in which public agencies have failed to effectively collaborate and address complex challenges. Meanwhile, the rise of social computing promises the development of ‘cultures of participation’ that enhance collaborative learning and knowledge production as part of everyday work. But beyond these gaps and expectations, there has been little systematic empirical research …
- Krishnamurthy, Rashmi, Welch, Eric W, Desouza, Kevin C, et al.
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