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Design and Analysis of Ambulance Diversion Policies

Abstract Overcrowding of Emergency Departments (EDs) put the safety of patients at risk. Decision makers implement Ambulance Diversion (AD) as a way to relieve congestion and ensure timely treatment delivery. However, ineffective design of AD policies reduces the accessibility to emergency care and adverse events may arise. The objective of this dissertation is to propose methods to design and analyze effective AD policies that consider performance measures that are related to patient safety. First, a simulation-based methodology is proposed to evaluate the mean performance and variability of single-factor AD policies in a single hospital environment considering the trade-off between average waiting time and percentage of time spent on diversion. Re... (more)
Created Date 2011
Contributor Ramirez Nafarrate, Adrian (Author) / Fowler, John W. (Advisor) / Wu, Teresa (Advisor) / Gel, Esma S. (Committee member) / Limon, Jorge (Committee member) / Arizona State University (Publisher)
Subject Health care management / Operations research / Ambulance Diversion / Discrete-Event Simulation / Genetic Algorithms / Markov Decision Process
Type Doctoral Dissertation
Extent 184 pages
Language English
Reuse Permissions All Rights Reserved
Note Ph.D. Industrial Engineering 2011
Collaborating Institutions Graduate College / ASU Library
Additional Formats MODS / OAI Dublin Core / RIS

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Description Dissertation/Thesis