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E-patients and Social Media: Impact of Online Experience on Perceived Quality of Care

Abstract Social media sites focusing on health-related topics are rapidly gaining popularity among online health consumers, also known as "e-patients". The increasing adoption of social media by e-patients and their demand for reliable health information has prompted several health care organizations (HCOs) to establish their social media presence. HCOs are using social media to connect with current and potential e-patients, and improve patient education and overall quality of care. A significant benefit for HCOs in using social media could potentially be the improvement of their quality of care, as perceived by patients. Perceived quality of care is a key determinant of patients' experience and satisfaction with health care services, ... (more)
Created Date 2011
Contributor Admane, Leena (Author) / Kroelinger, Michael D (Advisor) / Cheong, Pauline Hope (Committee member) / Weberg, Daniel (Committee member) / Arizona State University (Publisher)
Subject Design / Health care management / Communication / design / health care / health care organizations / perceived quality of care / social media
Type Masters Thesis
Extent 104 pages
Language English
Reuse Permissions All Rights Reserved
Note M.S.D. Design 2011
Collaborating Institutions Graduate College / ASU Library
Additional Formats MODS / OAI Dublin Core / RIS

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Description Dissertation/Thesis