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Knowledge Sharing via Social Networking Platforms in Organizations

Abstract Knowledge Management Systems have been actively promoted for decades within organizations but have frequently failed to be used. Recently, deployments of enterprise social networking platforms used for knowledge management have become commonplace. These platforms help harness the knowledge of workers by serving as repositories of knowledge as well as directories of knowledge holders. As with prior systems, a key challenge faced by organizations is how to initiate and maintain a minimum level of knowledge contributions. Existing IS literature on the causes of knowledge contributions shows conflicting findings. This work suggests that human factors, social networking platform technology and community factors, and environments internal to orga... (more)
Created Date 2012
Contributor Kettles, Degan John (Author) / St. Louis, Robert (Advisor) / David, Julie S (Advisor) / Steinbart, Paul J (Committee member) / Kulkarni, Uday (Committee member) / Arizona State University (Publisher)
Subject Information technology / Business / knowledge management / online communities / social networking
Type Doctoral Dissertation
Extent 202 pages
Language English
Reuse Permissions All Rights Reserved
Note Ph.D. Information Management 2012
Collaborating Institutions Graduate College / ASU Library
Additional Formats MODS / OAI Dublin Core / RIS

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Description Dissertation/Thesis