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Citizen Evaluation of Local Government Performance and Service


Abstract Government performance and accountability have grown to be predominant areas within public administration literature over the last forty years. The research presented in this dissertation examines the relationship between citizen satisfaction and local government performance. Citizen review of service delivery provides vital feedback that facilitates better resource management within local government. Using data from a single jurisdiction, two aspects of citizen satisfaction are reviewed. This includes citizen review of overall city performance, and citizen satisfaction with individual service delivery. Logit regression analysis is used to test several factors that affect citizen evaluation of service delivery in local government, while ord... (more)
Created Date 2012
Contributor Mcnamara, Catherine (Author) / Alozie, Nicholas O (Advisor) / Cayer, Joseph (Advisor) / Lucio, Joanna (Committee member) / Arizona State University (Publisher)
Subject Public administration / Political Science / citizen / government performance / government service / local government / satisfaction / service ratings
Type Doctoral Dissertation
Extent 165 pages
Language English
Copyright
Reuse Permissions All Rights Reserved
Note Ph.D. Public Administration 2012
Collaborating Institutions Graduate College / ASU Library
Additional Formats MODS / OAI Dublin Core / RIS


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Description Dissertation/Thesis