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Communicating with Compassion: The Exploratory Factor Analysis and Primary Validation Process of the Compassionate Communication Scale


Abstract The purpose of this dissertation was to develop a Compassionate Communication Scale (CCS) by conducting a series of studies. The first study used qualitative data to identify and develop initial scale items. A series of follow-up studies used exploratory factor analysis to investigate the underlying structure of the CCS. A three-factor structure emerged, which included: Compassionate conversation, such as listening, letting the distressed person disclose feelings, and making empathetic remarks; compassionate touch, such as holding someone's hand or patting someone's back; and compassionate messaging, such as posting an encouraging message on a social networking site or sending a sympathetic email. The next study tested convergent an... (more)
Created Date 2013
Contributor Ramos Salazar, Leslie (Author) / Guerrero, Laura (Advisor) / Roberto, Anthony (Committee member) / Millsap, Roger (Committee member) / Arizona State University (Publisher)
Subject Communication / Quantitative psychology and psychometrics / COMPASSION / COMPASSIONATE COMMUNICATION / COMPASSION SCALE / EXPLORATORY FACTOR ANALYSIS / PSYCHOMETRICS / SOCIAL SKILLS
Type Doctoral Dissertation
Extent 194 pages
Language English
Copyright
Reuse Permissions All Rights Reserved
Note Ph.D. Communication Studies 2013
Collaborating Institutions Graduate College / ASU Library
Additional Formats MODS / OAI Dublin Core / RIS


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Description Dissertation/Thesis