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Application of Lean Six Sigma to Improve Service in Healthcare Facilities Management: A Case Study

Abstract The purpose of this paper is to present a case study on the application of the Lean Six Sigma (LSS) quality improvement methodology and tools to study the analysis and improvement of facilities management (FM) services at a healthcare organization. Research literature was reviewed concerning whether or not LSS has been applied in healthcare-based FM, but no such studies have been published. This paper aims to address the lack of an applicable methodology for LSS intervention within the context of healthcare-based FM. The Define, Measure, Analyze, Improve, and Control (DMAIC) framework was followed to test the hypothesis that LSS can improve the service provided by an FM department responsible for the maintenance and repair of furniture and ... (more)
Created Date 2017
Contributor Shirey, William T. (Author) / Sullivan, Kenneth (Advisor) / Smithwick, Jake (Committee member) / Lines, Brian (Committee member) / Arizona State University (Publisher)
Subject Management / Continuous Improvement / Facilities Management / Lean Six Sigma / Maintenance / Performance Measurement / Quality Improvement
Type Masters Thesis
Extent 62 pages
Language English
Reuse Permissions All Rights Reserved
Note Masters Thesis Construction 2017
Collaborating Institutions Graduate College / ASU Library
Additional Formats MODS / OAI Dublin Core / RIS

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Description Dissertation/Thesis