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The “dark side” of institutional trust

Abstract The majority of trust research has focused on the benefits trust can have for individual actors, institutions, and organizations. This “optimistic bias” is particularly evident in work focused on institutional trust, where concepts such as procedural justice, shared values, and moral responsibility have gained prominence. But trust in institutions may not be exclusively good. We reveal implications for the “dark side” of institutional trust by reviewing relevant theories and empirical research that can contribute to a more holistic understanding. We frame our discussion by suggesting there may be a “Goldilocks principle” of institutional trust, where trust that is too low (typically the focus) or too high (not usually considered by trust re... (more)
Created Date 2016
Contributor Neal, Tess M.S. / Shockley, Ellie / Schilke, Oliver
Subject compensatory control / court / cultural cognition / psychological threat / government / law / legitimacy / motivated reasoning / organizational behavior / political attitudes
Type Text
Language English
Reuse Permissions All Rights Reserved
Citation Neal, T.M.S., Shockley, E., & Schilke, O. (2016). The “dark side” of institutional trust. In E. Shockley, T.M.S. Neal, B.H. Bornstein, & L.M. PytlikZillig (Eds.), Interdisciplinary perspectives on trust: Towards theoretical and methodological integration (pp. 177-192). NY: Springer.
Collaborating Institutions New College of Interdisciplinary Arts & Sciences
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