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The Effect of Procedural Injustice on Cooperation with 911 Operators and Criminal Justice Authorities: A Factorial Vignette-Based Study

Abstract Prior research looking at procedural justice has largely focused on legal authorities, such as the police. There is a gap in the research regarding the influence of procedurally-just treatment of other criminal justice professionals, including 911 operators. These individuals are often the first contact citizens have when initiating police services, and it is likely that 911 operators set the stage for how police encounters with the public unfold. Using a factorial vignette design, this study tests the causal links between procedural injustice and several outcome measures, including cooperation, satisfaction, callback likelihood, and willingness to testify in court. Data from a university-based sample (n=488) were used to estimate a series ... (more)
Created Date 2018
Contributor Flippin, Michaela Reed (Author) / Reisig, Michael D. (Advisor) / Young, Jacob T.N. (Committee member) / Trinkner, Rick (Committee member) / Arizona State University (Publisher)
Subject Criminology / 911 Operators / Procedural Justice / Vignette
Type Masters Thesis
Extent 42 pages
Language English
Reuse Permissions All Rights Reserved
Note Masters Thesis Criminology and Criminal Justice 2018
Collaborating Institutions Graduate College / ASU Library
Additional Formats MODS / OAI Dublin Core / RIS

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Description Dissertation/Thesis