Skip to main content

Effects of Message Planning on Support Message Effectiveness, Nonverbal Behaviors, and Supporter Stress and Anxiety

Abstract Emotional support messages can benefit recipients; however, verbal and nonverbal aspects of these messages can vary in effectiveness, and the process of communicating support can be stressful to some supporters. One potential behavior that may yield more effective support messages for recipients while reducing anxiety and stress for supporters is message planning. Thus, planning theory is used to test whether planning influences message effectiveness, nonverbal delivery of messages, self-reported anxiety, and physiological stress markers. Additionally, an individual’s trait-level reticence and prior support experiences are predicted to moderate the effects of message planning. One hundred laboratory participants were assigned to either a pl... (more)
Created Date 2018
Contributor Ray, Colter Dylan (Author) / Floyd, Kory W (Advisor) / Mongeau, Paul A (Advisor) / Randall, Ashley K (Committee member) / Arizona State University (Publisher)
Subject Communication / cancer / cortisol / emotional support / planning theory / reticence / social support
Type Doctoral Dissertation
Extent 227 pages
Language English
Reuse Permissions All Rights Reserved
Note Doctoral Dissertation Communication 2018
Collaborating Institutions Graduate College / ASU Library
Additional Formats MODS / OAI Dublin Core / RIS

  Full Text
1.4 MB application/pdf
Download Count: 99

Description Dissertation/Thesis