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Improving Levels of Employee Engagement Among Student Services Professionals


Abstract The purpose of this action research was to study the impact of managers’ roles in improving employee engagement through professional development programs and customized action plans among Merced College Student Services employees. Ultimately, the goal of the intervention was to increase levels of employee engagement among student services professionals to better thrive as a unit and for students to receive higher levels of customer service. The study was an action research study using a mixed-methods design. The participants for the qualitative one-on-one interviews were three managers, two classified professionals, and two faculty. The sampling was purposive. For the quantitative data collection, the participants of this action resear... (more)
Created Date 2019
Contributor Vitelli, Chris (Author) / Ott, Molly (Advisor) / Albert, Louis (Committee member) / Duran, Benjamin (Committee member) / Arizona State University (Publisher)
Subject Educational leadership / employee / engagement / higher education / leadership / management / student services
Type Doctoral Dissertation
Extent 138 pages
Language English
Copyright
Note Doctoral Dissertation Educational Leadership and Policy Studies 2019
Collaborating Institutions Graduate College / ASU Library
Additional Formats MODS / OAI Dublin Core / RIS


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Description Dissertation/Thesis