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The Impacts of Bridge Transfer on Service Outsourcing: The Social Network Perspective


Abstract Services outsourcing is a prevalent yet problematic phenomenon. On the one hand, more and more firms are outsourcing services function. On the other hand, we are faced with many services outsourcing failures. This research attempts to uncover some of the omitted causes of services outsourcing failure. It extends a conceptual paper that used social network theory to examine the shifting of the triadic relationship structures among the service buyer, service supplier and the buyer's customers at different stages of the services outsourcing arrangements and its performance implications. This study empirically examines these performance implications. Specifically, this research defines the concept of bridge transfer, which denotes the weake... (more)
Created Date 2011
Contributor Li, Mei (Author) / Choi, Thomas Y (Advisor) / Dooley, Kevin J (Committee member) / Bitner, Mary-Jo (Committee member) / Arizona State University (Publisher)
Subject Operations Research / Management / Bridge Decay / Bridge Transfer / Buyer-Supplier Relationship / Services Operation / Services Outsourcing / Social Network Perspective
Type Doctoral Dissertation
Extent 144 pages
Language English
Copyright
Reuse Permissions All Rights Reserved
Note Ph.D. Business Administration 2011
Collaborating Institutions Graduate College / ASU Library
Additional Formats MODS / OAI Dublin Core / RIS


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Description Dissertation/Thesis